Citizen Report
Your city's complaints, in one place
The platform local governments use to manage citizen complaints and urban incidents. Residents report through WhatsApp, AI logs each case with a unique tracking number and routes it to the right department automatically.
Municipalidad
en línea
Hay una luminaria rota en Av. San Martín 1200 📍📷09:14
¡Gracias por tu reporte! Generamos el folio A-1042 y lo derivamos a Alumbrado Público. Podés consultar el estado cuando quieras.09:14 ✓✓
The problem
Complaints come from everywhere and get lost along the way
Phone calls, WhatsApp, social media, front desk: every channel is a complaint with no tracking and a resident with no answer. Staff burns out repeating the same replies, and nobody has a real picture of how many cases there are or how they're resolved.
What it does
A front desk that never closes
Residents report through WhatsApp, your team manages it from one central panel.
Report via WhatsApp
Residents describe their complaint over WhatsApp, with photos and location when needed. No app to install, no long forms.
Automatic tracking number
Every case gets a unique tracking number instantly, so residents can check its status anytime.
Automatic routing
AI classifies the complaint and routes it to the responsible department — lighting, potholes, waste, trees — with no manual steps.
Dashboard per department
Each department sees only its own cases, with clear statuses: received, routed, resolved.
Metrics you can report on
Response times, resolved cases and breakdowns per department — all in a dashboard ready to present.
Tailored rollout
We adapt departments, routing flows and reporting channels to how your local government actually works.
Tailored rollout
Every local government is different. So is the rollout.
We work with your team to set up departments, routing flows and reporting channels before launch. Tell us about your municipality and we'll put together a proposal.
Modernize your municipality's resident service
Tell us about your municipality and we'll show you how Citizen Report can streamline complaint and incident management.
It depends on the complexity. A basic support bot is usually ready within a few days. One with appointments, professionals and reports can take around a week. We work with you through the entire setup process.
Not at all. Fluxy is designed so anyone can set it up without writing a single line of code.
Yes, you can upgrade or downgrade at any time. Changes take effect on your next billing cycle.
Reach out directly. We build custom modules and flows for businesses with specific needs.